Terms and  Conditions

The maintenance agreement first payment would be due within 2 weeks of the first month’s work being completed. The maintenance agreement may be cancelled by either Small Business Web Support, or the Client, at any time, with one weeks notice. Any work that has already been completed for that month will be charged at the standard hourly rate quoted.

Your Data

Accepting a quotation means you agree that Small Business Web Support may hold your contact details, including telephone number, email address and social media details for the purposes of contacting you regarding the services I am providing. I will not give this information to any third party, and it will not be used for marketing purposes, although I might send you a Christmas greeting if that’s OK. For more details take a look at the privacy policy.

Professionalism

I take my job very seriously, and I have been an IT professional a very long time. I will protect the information you give me, and look after any account details I hold on your website. I will not reveal any passwords to another person and I will use strong passwords.

I will only make updates and changes to your website  to complete the work that you have asked me to do. I will not make updates that I consider harmful to your website, and I will warn you before making any major changes. I will only make live updates to your pages once you have agreed they are ready. I will not make any updates on a friday, or just before I go away, this is industry standard practise, just to be on the safe side.

For peace of mind,in the unlikely event of a problem. I have full professional indemnity insurance.  I have absolutely no intention of ever needing to use it.

Hours of Support

Small Business Web Support provides a low-cost service intended to meet the needs of your small business. If you signup to my maintenance plan, I will provide phone support to you during my working hours, which are M-F 9am-3pm. If you need support outside those hours, please message me, and I will do what I can to help. If you need a 24/7 service, then my maintenance plan may not be the best option for you.

Follow up services.

I will fix problems with your website, arising from changes I have made for up to 3 months after work has been completed, and provided no other person or company has edited those sections.

I am happy to make up to 3 small changes to your site in the same period, and answer questions on the work that has been done.  If you need more changes, I may suggest that one of my maintenance plans would be appropriate, or that we sit down and discuss further work I can do for you.

Please note – I’m a helpful and flexible person, so contact me, and I will always try to help in the best way I can.